Frequently Asked Questions

Helpurr is currently available as a native mobile app for iOS (App Store). We are in active development for Android (Google Play): Join Helpurr's Android waitlist to get notified when it launches!

For the most accurate Helpurr result, ensure your cat faces the camera directly. The photo must clearly capture their eyes, ears, and whiskers. Avoid extreme close-ups or photos where the cat is sleeping or actively grooming/eating.

Helpurr uses our proprietary AI model, informed by veterinary research with references to clinically validated tool(s) used by veterinarians worldwide. Our AI continuously learns and improves, providing an objective, data-driven assessment of discomfort. The results are currently experimental under research preview and do not replace a veterinary diagnosis. Read our Research & References.

No, Helpurr is a screening tool only. It helps you identify subtle signs of pain you might otherwise miss. Always consult your veterinarian for a professional diagnosis and treatment plan.

A Medium result suggests your cat might be uncomfortable. Monitor closely for the next 12-24 hours (check appetite and activity) and consider seeking veterinary advice if the behavior continues.

Helpurr's model highlights subtle signals in your cat's facial features: ears, eyes, muzzle, and whiskers. Veterinary research suggests these can provide important clues for pain cats try to hide.

Yes! The core Helpurr feature, daily AI pain checks for your cat, is free to use.

Stickers are a fun, visual way to show proactive cat care! (We get to showcase our AI tech too!) Sticker purchases support the continuous AI research and server costs needed to maintain and improve accuracy and security for all users.

Yes! We give you at least one free sticker per pack for sharing. You can unlock the full set via a single, simple in-app purchase. We totally get it if you find yourself downloading the same pack again later because cats are cute. It happens!

You can view your purchase history in the Settings menu or on the Sticker Pack page.

You can initiate permanent account deletion directly via the Settings menu in the app. Full details are in our Privacy Policy.

Send us an email at meow@helpurr.app.